Customer support
that doesn't feel
like work.
Mailbox, WhatsApp and AI assistant in one interface. Built for small teams that take customer requests seriously. GDPR-compliant, lightning fast, in your branding.
27+ businesses work with TicketBase every day, from repair shops to retail
Everything your support team needs.
No bloated enterprise helpdesk. Built for small teams that want to answer requests fast, without training days or a maze of modules.
Email tickets via IMAP
Multiple mailboxes, IMAP IDLE for real-time sync, spam rules, threading via Message-ID. Customer requests become tickets automatically.
Custom fields
Define your own fields per business: IMEI, device model and warranty status in a repair shop, or order numbers in retail.
Customer portal
Self-service: customers track the status of their requests live via magic link. Status updates by email, no account needed.
iOS app included
Native iOS app with push notifications and a barcode scanner. Reply on the go and see new tickets instantly.
AI reply assist
Reply suggestions, auto-categorization of new tickets, auto-reply after business hours. Optional add-on.
SLA & automation
If-then automations across all channels, business hours, escalation rules, macros and auto-close for resolved tickets. Fewer clicks per ticket.
See TicketBase in action.
Real screenshots from the product, shown here in dark mode. Light mode and automatic system mode are included too. The demo data is in German; the product UI supports English.
Reply in seconds, not minutes
The full conversation, status, priority and assignee: all in one place. With AI reply suggestions and canned responses you answer standard questions like price and turnaround before the customer gets impatient.
- AI reply suggestions in your own tone of voice
- Canned responses & templates for standard cases
- History, status and ownership at a glance
WhatsApp, email & social in one inbox
Whether the customer writes via WhatsApp, email, Instagram or LINE: every request becomes a ticket in the same inbox. The channel shows right on the ticket, and your reply automatically goes back through the right channel.
- Channel origin visible right on the ticket
- Replies automatically go out through the right channel
- No more separate apps for WhatsApp, mail & co.
The whole customer at a glance
Someone who has been in three times doesn't want to explain themselves three times. The customer profile shows all previous requests, devices and repairs, including first contact and open cases.
- Complete ticket history per customer
- Devices and previous repairs instantly at hand
- Open and resolved requests at a glance
Try it yourself. No sign-up.
No registration, no credit card, no sales call: log straight into a real TicketBase instance, pre-filled with realistic repair-shop tickets from email and WhatsApp to click through.
- A real product instance, not a click dummy
- Pre-filled tickets across every status
- Just log in and explore
Your demo credentials
- demo@werkstatt-mueller.de
- Password
- TicketBase-Demo-2026
Demo mode: outgoing email is disabled · data resets daily · demo data is in German, the product UI supports English
The complete toolbox.
No fine print, no hidden modules. This is the full feature set.
Channels & inbox
-
Email mailboxes (IMAP/SMTP)
Any number of addresses as a shared team inbox. Every email becomes a ticket
-
WhatsApp Business
Answer messages incl. photos, voice messages & documents right in the ticket
-
Instagram Direct
DMs and story replies from the same inbox
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Facebook Messenger
Page conversations as tickets with profile & attachments
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LINE
Chats via the LINE Messaging API become tickets, with signature verification and media. Ideal for international or Asian customers
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Automatic threading
Replies land in the right case instead of creating new tickets
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Folders: personal & shared
With fine-grained access control per agent
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Tags & archive
Categorize, filter, keep things tidy
AI & automation
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AI reply suggestions
A ready-to-send draft from the thread + your own knowledge base
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AI ticket analysis
Sentiment, priority & tag suggestions, one-sentence summary
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Inbox cleanup assistant
AI finds archive candidates, duplicates and spam, with a 30-day undo
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Automatic translation
Auto-replies in the detected customer language
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Spam rules & sender blocking
Unwanted mail is sorted out automatically
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Auto-assignment
Rule-based or fairly distributed via round-robin
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Macros
Whole chains of actions with one click
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Automations (if-then rules)
Conditions like subject, text, channel or customer trigger actions: priority, tags, assignment, note or webhook. With an execution log and loop protection
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Self-learning knowledge base
AI suggestions use semantic search across your articles; solved tickets generate draft articles for you to review and publish
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Auto-close
Resolved tickets are closed and archived automatically after a configurable period. A customer reply reopens them
Collaboration & workflow
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Internal notes
Team comments the customer never sees
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Live collision detection
Shows who has the same ticket open right now
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SLA & escalation
Deadlines per priority & mailbox, breaches flagged automatically
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Business hours & holidays
SLAs only count during service hours
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Canned responses
Categorized templates for standard questions
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Time tracking
Timer or manual entries per ticket
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Merge & bulk actions
Merge duplicates, handle many tickets at once
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Command palette (⌘K)
Navigate and search at lightning speed
Customers & portal
-
Customer portal with magic link
View tickets & reply without a password
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Customer profiles
The entire history across all channels in one place
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Help center
Public knowledge base for self-service
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CSAT surveys
Measure satisfaction automatically after resolution
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Multilingual auto-replies
Automatically in the customer’s language
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Custom fields
Your own fields like IMEI or device model
Security & GDPR
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2FA + backup codes
Authenticator app plus emergency codes
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Passkeys / WebAuthn
Passwordless via Face ID, Touch ID or hardware key
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Session management
See active sessions, sign out one or all
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Audit logs
Complete records of all security-relevant actions
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GoBD archiving (optional)
Email originals stored immutably as EML with SHA-256 checksums, 6-year retention with deletion locks and a deletion log. Off by default, your choice (German commercial law)
-
GDPR export & auto-deletion
Data export (CSV/PDF) + automatic log retention
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Encrypted credentials
Passwords & tokens never stored in plain text
Reporting & quality
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Dashboard & statistics
Open tickets, key metrics and team activity at a glance
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Reports
Backlog trend, SLA breaches, volume, CSAT trend and more
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Storage & usage overview
Quotas shown transparently against your plan limit
Integrations & API
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REST API with scopes
Granularly permissioned API keys for external systems
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Real-time webhooks
Events like new messages, status changes and tags pushed instantly to n8n, Make & co., incl. automatic transitions like reopen
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Universal integration (“external systems”)
Connect your ERP, shop system or own software bidirectionally without a pre-built connector: signed events in, actions out via webhooks
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Context provider
Order status & customer data from your own system appear live in the ticket sidebar
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RepairVision integration
The customer’s ongoing repairs right in the ticket, automatic ready-for-pickup notifications (early access)
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Lexoffice forwarding
Receipts straight into your accounting
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Webhook forwarding
Attachments & data to any destination
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API documentation
Built-in docs for developers
Platform & apps
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iOS app
With push, badge, Face ID and passkeys
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PWA with offline mode
Installable, with pull-to-refresh
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5 languages
German, English, French, Spanish, Thai
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Light & dark mode
Per agent, optionally following the system
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Real-time updates
Everything live without reloading (WebSocket)
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Own subdomain & white label
Your logo and color, fully separated tenants
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Self-service billing
Manage plans & invoices yourself
Why TicketBase instead of Zendesk or Freshdesk?
The established helpdesks are built for enterprise corporations. TicketBase is built for small teams, and that makes all the difference in price, setup and everyday work.
Comparison based on publicly published prices and feature sets of the vendors (as of 2026). Zendesk and Freshdesk are registered trademarks of their respective owners.
Three plans that grow with you.
One flat price per business, no per-seat counting. For scale: 15 agents cost 800+ € a month on Zendesk. Here they cost €79.
Starter
Solo businesses & small teams
per month · €24/mo billed annually
- Up to 3 agents
- 1 mailbox
- 5 GB storage (data + attachments)
- Unlimited email tickets
- Customer portal
- iOS app
- GDPR-compliant · hosted in Germany
Growth
Growing teams & locations
per month · €66/mo billed annually
- Up to 15 agents
- Multiple mailboxes + ACL
- 25 GB storage
- Custom fields (e.g. IMEI)
- SLA & escalation
- AI reply assist
- Macros & automation
- API & webhooks
Enterprise
Chains · franchises
per month · custom quote
- Everything in Growth, plus:
- Unlimited agents
- 100 GB storage
- Dedicated instance
- Custom SLA & onboarding
- Priority support
- Dedicated audit logs
Every trial runs 14 days with the full Growth feature set. You decide at the end which plan fits. No credit card required.
All prices excl. VAT · AI assistant available as an optional add-on from €9/month
Frequently asked questions.
Do I need technical know-how to use TicketBase?
No. We set up your account and email connection once, for you. After that you sign in via browser or the iOS app and get going. No server of your own, no maintenance.
Is my data encrypted? Is it GDPR-compliant?
Yes. All customer data is stored in German data centers. Sensitive fields (mailbox passwords, 2FA secrets) are encrypted with AES-256-GCM. Backups are end-to-end encrypted. A data processing agreement (DPA) under GDPR Art. 28 is included.
Can I keep using my existing email address?
Yes. TicketBase connects to your existing mailbox via IMAP/SMTP (Google Workspace, Microsoft 365, IONOS and more). Incoming mail becomes tickets, replies go out from your own address.
Is there a free trial?
Yes: 14 days, no strings attached, with the full Growth feature set and no credit card. During that time you can cancel, export your data or have the account deleted entirely at any point.
How do I switch from Zendesk, Freshdesk or another system?
We help with the move: we import existing tickets via CSV or API and transfer your mailbox configuration together with you. The switch usually takes one to two business days.
How much storage is included, and what happens when it runs out?
Starter 5 GB, Growth 25 GB, Enterprise 100 GB for tickets, attachments and database combined. Backups don't count; we take care of those. At 80% usage you get an early warning by email. At 100%, new attachments are blocked until you upgrade or clean up. Existing tickets stay accessible and you can keep replying.
What happens if I cancel? Do I get my data?
You can export all your data as JSON + PDF at any time (GDPR Art. 20). After cancellation there is a 14-day grace period, then all your data is deleted, including backups.
Ready for a personal demo?
We'll walk you through TicketBase in a 20-minute call and set up your trial account on the spot.
info@repairspot.de · we usually reply within a few hours