Everything a repair shop needs.
Built specifically for phone and device repair shops: check devices in, repair, hand over, with IMEI tracking, a customer portal and WhatsApp in the same system. Over 27 repair shops work with it every day.
The repair ticket that thinks along.
History, status, priority, IMEI and ownership, all in one place. Standard questions like price and turnaround get answered with canned responses or AI suggestions, before the customer gets impatient.
- IMEI, device model and warranty status right on the ticket
- AI reply suggestions in your shop’s tone of voice
- Customers track the status themselves in the portal
From check-in to pickup.
This is what a typical repair case looks like in TicketBase: no paper chaos and no "is my phone ready?" calls.
Check-in
The request arrives via email, WhatsApp or in the store. Create a ticket, scan the device barcode, capture IMEI and fault description as custom fields. The customer automatically receives their magic link.
Repair
Keep the status up to date in the ticket, get the quote approved via WhatsApp or email, add internal notes for the team. The customer follows the progress in the portal instead of calling you.
Pickup
"Your device is ready for pickup" goes out as a canned response, the ticket is closed after pickup, and optionally a CSAT survey measures satisfaction automatically. The history stays for the next visit.
Built for everyday shop life.
IMEI & custom fields
Device model, IMEI, fault description, warranty status: built for repair workflows. Custom fields are freely definable per shop, right on the ticket.
Customer portal for status checks
"Is my phone ready?" answers itself: customers track the status of their repair live via magic link. No account, no phone call to the store.
Barcode scanner in the iOS app
Scan devices and cases at the counter instead of typing them in. The native iOS app comes with push notifications, so you see new requests instantly.
WhatsApp right from the ticket
"Please send a photo of the damage": the customer sends it via WhatsApp and it lands in the repair ticket. Approve the quote, announce the pickup, all in the same thread.
Canned responses for standard cases
Display price, repair time, data backup notice: answer the same recurring questions with one click, or let the AI assistant write a draft.
Complete device history
Someone who has been in three times doesn't want to explain themselves three times. The customer profile shows all previous repairs, devices and requests at a glance.
Try TicketBase in your shop.
14 days free with the full feature set. We set up mailbox and WhatsApp together with you.
No credit card required · GDPR-compliant · hosted in Germany