One price per business. Not per head.
On the big helpdesks, every new hire raises the bill. With TicketBase you pay one flat rate per business, so your team can grow without the support bill growing with it.
Three plans that grow with you.
One flat price per business, no per-seat counting. For scale: 15 agents cost 800+ € a month on Zendesk. Here they cost €79.
Starter
Solo businesses & small teams
per month · €24/mo billed annually
- Up to 3 agents
- 1 mailbox
- 5 GB storage (data + attachments)
- Unlimited email tickets
- Customer portal
- iOS app
- GDPR-compliant · hosted in Germany
Growth
Growing teams & locations
per month · €66/mo billed annually
- Up to 15 agents
- Multiple mailboxes + ACL
- 25 GB storage
- Custom fields (e.g. IMEI)
- SLA & escalation
- AI reply assist
- Macros & automation
- API & webhooks
Enterprise
Chains · franchises
per month · custom quote
- Everything in Growth, plus:
- Unlimited agents
- 100 GB storage
- Dedicated instance
- Custom SLA & onboarding
- Priority support
- Dedicated audit logs
Every trial runs 14 days with the full Growth feature set. You decide at the end which plan fits. No credit card required.
All prices excl. VAT · AI assistant available as an optional add-on from €9/month
Yearly cost: Zendesk vs. TicketBase.
The difference between “per agent” and “per business,” in real numbers, calculated with the Zendesk Suite Team list price of about €55/agent/month.
| Team size | Zendesk / year | TicketBase / year | Your savings |
|---|---|---|---|
| 3 agents | €1,980 | €348 (Starter plan) | − €1,632 |
| 5 agents | €3,300 | €948 (Growth plan) | − €2,352 |
| 15 agents | €9,900 | €948 (Growth plan) | − €8,952 |
Basis: public list prices (as of 2026, no guarantee), TicketBase billed monthly; annual billing is even cheaper. Detailed comparison: TicketBase vs. Zendesk · TicketBase vs. Freshdesk
Common questions about pricing.
Who counts as an agent?
Anyone on your team with their own login, meaning everyone who reads and answers tickets. Your customers don’t count: they use the customer portal via magic link, without an account and at no extra charge.
Can I change plans later?
Yes, anytime, up or down. An upgrade applies immediately, a downgrade at the next billing period. Your data and settings are fully preserved when switching.
What happens after the 14-day trial?
You actively decide which plan fits. There is no automatic subscription and we don’t have your credit card. If you don’t want to continue, you can export your data or have the account deleted entirely.
What does the AI assistant cost?
The AI assistant is an optional add-on from €9/month, tiered by monthly quota. Important: there is a hard cap. Once the quota is used up, the AI pauses instead of silently running up costs. No surprise bill.
Pay monthly or annually?
Both work. Annual billing saves you a good amount: Starter drops to €24 instead of €29/month, Growth to €66 instead of €79/month. All prices are in EUR and exclude VAT.
Do the math yourself in the trial.
14 days with the full Growth feature set, no credit card. At the end, you decide which plan fits.
Or check out the live demo first
No credit card required · GDPR-compliant · hosted in Germany