Five channels. One inbox.
Whether the customer writes via email, WhatsApp, Instagram, Facebook or LINE: every request becomes a ticket in the same inbox. No app hopping, no shared Insta login, no missed message.
One glance and you know what's up.
The inbox shows every request from every channel in one list, with status, priority and channel origin right on the ticket. Your reply automatically goes back through the channel the customer wrote on.
- Channel origin (email, WhatsApp, Instagram, Facebook, LINE) on the ticket
- Replies automatically routed through the right channel
- Folders, tags and assignment across all channels
These channels converge in your inbox.
Email (IMAP/SMTP)
Connect any number of mailboxes: Google Workspace, Microsoft 365, IONOS and more. IMAP IDLE syncs in real time and replies go out from your own sender address. Automatic threading makes sure answers land in the right case instead of creating new tickets.
WhatsApp Business
Messages including photos, voice messages and documents become tickets in the shared team inbox, answered right from TicketBase.
Instagram Direct
DMs and story replies flow into the same inbox as tickets, so nobody has to share the Insta login anymore.
Facebook Messenger
Page conversations become tickets with a customer profile and attachments, and get answered like any other request.
LINE
Connected via the LINE Messaging API with signature verification. Messages including photos and media become tickets. Ideal for businesses with international or Asian customers.
More on WhatsApp, media attachments and the 24-hour window: WhatsApp Business in detail
No more five apps for five channels.
Connect your mailboxes and channels in the trial, and your team works in one interface from day one.
No credit card required · GDPR-compliant · hosted in Germany