WhatsApp for the whole team, no company phone needed.
Your customers prefer WhatsApp over email? With TicketBase, every WhatsApp message becomes a ticket in the shared team inbox, with history, ownership and replies sent straight from the system.
One chat, one ticket, one thread.
The WhatsApp conversation appears as a ticket with a channel badge. Whoever replies sees the complete history, and the answer automatically goes back to the customer as a WhatsApp message.
- Channel origin visible right on the ticket
- Photos, voice messages and documents in the case
- Assignment, notes and canned responses like on any ticket
How WhatsApp works inside the ticket system.
A team inbox instead of a company phone
WhatsApp Business runs as a channel right inside TicketBase: every message becomes a ticket that anyone on the team can see, claim and answer. No private phone, no forwarding screenshots.
Photos, voice messages & documents
Pictures of the broken device, voice messages or PDFs: all attachments land neatly in the ticket and stay attached to the case for good.
Reply straight from the ticket
You answer in TicketBase, the customer receives the message in WhatsApp. With canned responses, internal notes and the complete history, just like email tickets.
Instagram, Facebook & LINE included
Alongside WhatsApp, Instagram DMs (including story replies), Facebook Messenger conversations and LINE chats flow into the same inbox as tickets.
Good to know: the 24-hour window
WhatsApp allows free-form replies within 24 hours of the customer's last message. That's a rule set by WhatsApp itself and applies to every ticket system. In day-to-day support it's practically never an issue: the customer writes to you, you reply within the window, and every new customer message restarts the clock.
Bring WhatsApp into your inbox.
Start the trial and connect email and WhatsApp in one interface. We help with the setup.
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