Your AI knows your business.
The TicketBase AI assistant drafts replies from your own knowledge base, analyzes new tickets and tidies up the inbox. You always keep control and the final click.
A reply draft at the push of a button.
Instead of typing every standard answer from scratch, you get a finished suggestion right in the ticket, based on the conversation so far and your knowledge base. Review, adjust, send.
- Suggestions in your company’s tone of voice
- Summary, sentiment, priority & tags per ticket
- Nothing goes out automatically: you approve every reply
Five AI features, one assistant.
AI reply suggestions
The AI reads the ticket thread and your knowledge base and writes a ready-to-send draft. You review, adjust and hit send. Standard questions get answered in seconds instead of minutes.
AI ticket analysis
On request, every ticket gets a one-sentence summary plus suggestions for sentiment, priority and tags. You instantly see where it's burning without reading every email in full.
Inbox cleanup with a 30-day undo
The cleanup assistant finds archive candidates, duplicates and spam in your inbox. Everything it tidies up can be reversed with one click for 30 days.
Automatic translation
TicketBase detects the customer's language and sends automatic replies in that language, while your team keeps writing in its own.
Self-learning knowledge base
Store your prices, processes and standard answers. The AI finds matching articles via semantic search, and solved tickets automatically generate draft articles that you review and publish.
Fairly priced
The AI assistant is an add-on from €9/month, with a fixed monthly quota and a hard cap instead of a cost trap: once the quota is used up, the AI pauses. No surprise bill, ever.
See pricingTest the AI assistant in your trial.
14 days with the full Growth feature set. Try the reply suggestions on your own real requests.
No credit card required · GDPR-compliant · hosted in Germany