TicketBase vs. Freshdesk: the honest comparison
Freshdesk makes it easy to start. There is even a free plan. The decisive question comes later: what does it cost once your team really needs automation, reports and WhatsApp? A fair look at the plan ladder, with real list prices.
What does a team of 5 cost?
Freshdesk · Pro
about €245/month
5 agents × about €49/agent/month (every new hire adds to the bill).
TicketBase · Growth
€79/month
Flat for up to 15 agents. New hires cost nothing extra.
That's around €1,990 saved per year, with the full feature set for a small team.
And with 15 agents?
−89 %Calculated without Freddy AI; with Copilot (~$29/agent) the gap grows further.
Freshdesk and TicketBase, side by side.
Where Freshdesk is honestly stronger.
We don't want to win you over with marketing fog. There are scenarios where Freshdesk is the better choice:
- Free entry plan for up to 2 agents, so you can try it without risk
- Large integration ecosystem via the Freshworks Marketplace
- Telephony/call-center solution (Freshcaller) from the same product family
- Broad suite (CRM, ITSM etc.), handy if your organization grows into the Freshworks world
And what TicketBase is built for.
TicketBase deliberately skips the plan ladder: there is no artificially trimmed entry plan that forces an upgrade later:
- Every feature in every plan: automation, reports, channels, all from Starter up
- One flat price per business instead of per-agent pricing
- AI at a flat €9/month instead of ~$29 per agent
- Hosting exclusively in Germany, DPA included
Verdict
Freshdesk is the classic "cheap to enter, expensive to leave" candidate: the free plan looks unbeatable, but as soon as you need automation, reports or WhatsApp, you climb the plan ladder and pay every step per agent. A 5-person team with the Pro plan and Freddy AI quickly lands at €350+/month. TicketBase starts at a flat €29, and there simply is no ladder: every feature is in every plan.
Frequently asked: Freshdesk vs. TicketBase
Freshdesk has a free plan, so why pay for TicketBase?
The Freshdesk free plan is limited to 2 agents and basic features: no automation, no round-robin, hardly any reports. Once a team really works with it, the upgrade to Growth or Pro is due, and that costs per agent. TicketBase costs a flat €29/month for the whole business, with every feature from day one and a 14-day free trial.
What does Freddy AI cost compared to the TicketBase AI add-on?
Freddy AI Copilot costs about $29 per agent per month, which adds up to around $145 extra for 5 agents, on top of the plan fee. The TicketBase AI add-on (reply suggestions, summaries, sentiment) costs a flat €9/month for the whole business, with a fixed quota instead of an open-ended bill.
Is WhatsApp included in Freshdesk?
Not in the classic Freshdesk support desk: WhatsApp and social messaging live in the pricier omnichannel variant or in add-on modules, partly with their own session pricing. With TicketBase, WhatsApp, Instagram, Facebook and LINE are native in every plan, including the guided Meta setup.
How do I switch from Freshdesk to TicketBase?
Export tickets and contacts from Freshdesk as CSV (or we use the API), we import them together and connect your mailboxes. Migration usually takes 1–2 business days; you can run the trial in parallel with Freshdesk and cancel only when everything works.
Switch from Freshdesk in 1–2 days.
We import your existing tickets via CSV or API and transfer your mailbox configuration together with you. Your team is usually working fully in TicketBase after one to two business days, and you can run the trial in parallel with your old system.
- 1
Import
Bring over tickets & customers via CSV or API
- 2
Connect
Hook up mailboxes & channels together
- 3
Go
Invite your team, cancel the old system
Try the difference to Freshdesk yourself.
14 days free with the full Growth feature set. Run it in parallel with your current system, zero risk.
No credit card required · GDPR-compliant · hosted in Germany
Comparison based on publicly published list prices and feature sets (as of 2026, no guarantee). Freshdesk is a registered trademark of its respective owner and is not affiliated with RepairSpot / TicketBase.