Everything included. No fine print.

Email mailboxes (IMAP/SMTP)

Any number of addresses as a shared team inbox. Every email becomes a ticket

WhatsApp Business

Answer messages incl. photos, voice messages & documents right in the ticket

Instagram Direct

DMs and story replies from the same inbox

Facebook Messenger

Page conversations as tickets with profile & attachments

LINE

Chats via the LINE Messaging API become tickets, with signature verification and media. Ideal for international or Asian customers

Automatic threading

Replies land in the right case instead of creating new tickets

Folders: personal & shared

With fine-grained access control per agent

Tags & archive

Categorize, filter, keep things tidy

AI reply suggestions

A ready-to-send draft from the thread + your own knowledge base

AI ticket analysis

Sentiment, priority & tag suggestions, one-sentence summary

Inbox cleanup assistant

AI finds archive candidates, duplicates and spam, with a 30-day undo

Automatic translation

Auto-replies in the detected customer language

Spam rules & sender blocking

Unwanted mail is sorted out automatically

Auto-assignment

Rule-based or fairly distributed via round-robin

Macros

Whole chains of actions with one click

Automations (if-then rules)

Conditions like subject, text, channel or customer trigger actions: priority, tags, assignment, note or webhook. With an execution log and loop protection

Self-learning knowledge base

AI suggestions use semantic search across your articles; solved tickets generate draft articles for you to review and publish

Auto-close

Resolved tickets are closed and archived automatically after a configurable period. A customer reply reopens them

Internal notes

Team comments the customer never sees

Live collision detection

Shows who has the same ticket open right now

SLA & escalation

Deadlines per priority & mailbox, breaches flagged automatically

Business hours & holidays

SLAs only count during service hours

Canned responses

Categorized templates for standard questions

Time tracking

Timer or manual entries per ticket

Merge & bulk actions

Merge duplicates, handle many tickets at once

Command palette (⌘K)

Navigate and search at lightning speed

Customer portal with magic link

View tickets & reply without a password

Customer profiles

The entire history across all channels in one place

Help center

Public knowledge base for self-service

CSAT surveys

Measure satisfaction automatically after resolution

Multilingual auto-replies

Automatically in the customer’s language

Custom fields

Your own fields like IMEI or device model

2FA + backup codes

Authenticator app plus emergency codes

Passkeys / WebAuthn

Passwordless via Face ID, Touch ID or hardware key

Session management

See active sessions, sign out one or all

Audit logs

Complete records of all security-relevant actions

GoBD archiving (optional)

Email originals stored immutably as EML with SHA-256 checksums, 6-year retention with deletion locks and a deletion log. Off by default, your choice (German commercial law)

GDPR export & auto-deletion

Data export (CSV/PDF) + automatic log retention

Encrypted credentials

Passwords & tokens never stored in plain text

Dashboard & statistics

Open tickets, key metrics and team activity at a glance

Reports

Backlog trend, SLA breaches, volume, CSAT trend and more

Storage & usage overview

Quotas shown transparently against your plan limit

REST API with scopes

Granularly permissioned API keys for external systems

Real-time webhooks

Events like new messages, status changes and tags pushed instantly to n8n, Make & co., incl. automatic transitions like reopen

Universal integration (“external systems”)

Connect your ERP, shop system or own software bidirectionally without a pre-built connector: signed events in, actions out via webhooks

Context provider

Order status & customer data from your own system appear live in the ticket sidebar

RepairVision integration

The customer’s ongoing repairs right in the ticket, automatic ready-for-pickup notifications (early access)

Lexoffice forwarding

Receipts straight into your accounting

Webhook forwarding

Attachments & data to any destination

API documentation

Built-in docs for developers

iOS app

With push, badge, Face ID and passkeys

PWA with offline mode

Installable, with pull-to-refresh

5 languages

German, English, French, Spanish, Thai

Light & dark mode

Per agent, optionally following the system

Real-time updates

Everything live without reloading (WebSocket)

Own subdomain & white label

Your logo and color, fully separated tenants

Self-service billing

Manage plans & invoices yourself