Customer requests under control, from quote to invoice.
Whether brick-and-mortar store, online shop or service business: TicketBase bundles order questions, WhatsApp consulting and complaints into one inbox, and sends the receipts straight to accounting.
Every channel, one inbox.
Email, WhatsApp, Instagram, Facebook and LINE converge into one list. Your team sees at once what's open, who owns it and which channel the reply goes out on.
- Order and delivery requests as tickets with customer history
- WhatsApp consulting as a team instead of on one company phone
- Status, priority and ownership at a glance
Built for service that sells.
Order & delivery requests under control
"Where is my order?" lands as a ticket in the team inbox, with the customer profile and full history. Custom fields like order numbers make every case instantly traceable.
WhatsApp consulting
Customers prefer to ask via WhatsApp before buying: product photos, availability, appointments. Every conversation becomes a ticket anyone on the team can pick up. No company phone needed.
Invoices straight to Lexoffice
Forward incoming receipts and invoices from tickets to Lexoffice with a click or automatically, so accounting keeps up without downloading attachments manually.
CSAT: measure satisfaction
After closed cases, TicketBase automatically asks for a satisfaction rating. You see in the report how your service lands, and where it squeaks, before the bad Google review arrives.
Canned responses & auto-replies
Opening hours, shipping info, returns process: standard answers with one click. Outside business hours the system replies automatically, optionally in the customer's language.
SLA & fair distribution
Reply deadlines per priority, automatic round-robin assignment and escalation when something sits too long, so no request rots in the team mailbox.
Turn requests into happy customers.
14-day trial: connect your mailbox, hook up WhatsApp, go. We help with the setup.
No credit card required · GDPR-compliant · hosted in Germany